Program Agenda

*Please note that the program agenda is subject to change.

Day One

6:00 – 7:30pm ................ Arrival Reception
(Hosted by Hilton at WDW Resort)

Welcome from Hotel GM, DOS, Sales Manager Intro of Hotel Staffers and Training Camp Attendees
Overview of Training Camp Schedule , Highlights

Day Two

“Insider Information” for Meeting Planners
(Breaks and Meals Sponsored by Hilton at WDW Resort)

Part 1: 8:30am - 10am: How hotels work from the inside

Hotel Industry Overview: Peaks and Valleys, Buyers and Sellers Markets
Hotel Management: Executive Committee, Sales, Catering, CS Managers and Operations Staffers;
Service Standards at Top Hotels
Behind the Scenes at a Hotel Sales office: Meetings: Pre-con, RevMax, BEO Review, Menu Reading, etc.
Top 5 Tips for working with hotel managers for better events

Part 2: 10:20am - 12:00pm: The Hotel P&L: Hotel Accounting for Meeting Planners
(This portion includes a page-by-page analysis of a Hotel P&L, showing how hotels monitor income and expenses, so that planners can determine the value of their business.)

Income streams, Expenses and Profit Centers
Working with hotels so they compete for your business (again) :
Top 3 Ways to design your meeting to make it more attractive for a hotel

12:00pm – 1:00pm ................ Lunch

Part 3: 1:00am - 5:00pm: It All Starts with a Booking :

We will examine how a booking is initiated, sold and serviced at a top-level hotel. The planners will see how it starts in the Sales Office, moves to Convention Services, Reservations, Front Desk, Catering and all other departments. Planners will see from a hotel standpoint how their business changes every part of a hotel, and how a hotel works as a team to manage an event.

(This will be done as a backstage hotel tour, planners will be broken into groups and given a complete tour of the hotel. Hotel managers will be assigned as tour guides, and the group will meet back at the meeting room. )

At the end of the tour, based on the specific industries and groups that the planners represent, we'll discuss how to create an effective RFP, outlining needs and priorities, the first step to successful negotiations.

6:00pm – 8:00pm ................ Pleasure Island Excursion

Day Three

Working with the Hotel to Maximize Your Meeting Results
(Breaks and Meals Sponsored by Hilton at WDW Resort)

Part 1: 8:30am - 12:00pm: Hotel Contracts: An In-depth Contract Session

Block vs. Space issues
Attrition and Cancellation Options
Examine and critique actual hotel contract clauses
Composing Contracts as a win-win for Planners and Hotel Managers.

12:00pm – 1:00pm ................ Lunch

Part 2: 1:30pm - 3:00pm: Successful Negotiation from a Hotel's Standpoint

Leveraging your business for the best deal
Top 5 Negotiation Techniques for a Contract Win-Win

Part 3: 3:30pm - 4:30pm: Adding the Disney Difference to Orlando Meetings

Part 4: 4:30pm - 5:00pm: Training Camp Review : From Hotel Management to Negotiations

6:00pm – 8:00pm ................ Group Activity TBD

Day Four

Planning and Executing a Great Golf Event
(Breakfast, Lunch and Golf sponsored by Celebration Golf Course)

8:00am ................ Shuttle pick-up at Hilton WDW Resort by Florida Golf Limo

8:30am – 9:00am ................ Breakfast at Celebration Golf Club

9:00am – 10:00am ................ Introduction to Golf as a Meetings Event
This session starts in the Golf Pro Shop at Celebration Golf Course. Tom Pasha will begin the day and cover the following topics:

Golf as a client, management and team-building event
Developing golf as an income stream—developing a great sponsor program

10:00am – 11:00am ................ Tournament Logistics presented by Celebration Management Team
The planners are introduced to the Golf pro, the Director of Golf and the Tournament Director. The following topics are included:

Course selection
Matching the golf group with the correct format
Tournament Logistics and working with your golf pro

11:30am – 2:00pm ................ First Annual Planners Scramble Tournament
The planners will participate in their own scramble golf tournament to allow them to see a tournament executed by professionals and to further promote Celebration Golf as a destination. Special Contest holes are planned and lunch may be served on the course.

2:00pm– 3:00pm ................ Awards Reception: High / Low Gross Scores; Contest Holes

3:00pm ................ Adjourn

Tell a friend about Meeting PlannerTraining Camp

For More Information Call Toll Free (800) 431-7571